Patient Information

Your First Visit

To simplify your first visit, please fill out our New Patient Form* online prior to your appointment or arrive 10 minutes early to fill it out in office.

New Patient Form

*IMPORTANT: Any form submitted by email must be encrypted, to ensure it is secure. By submitting an unencrypted email form, you are consenting to an unsecured email. Alternatively, please print off the form, complete it, and bring it to our office.

Initial Examination

To start, your dentist will review your dental and medical history, then perform a comprehensive dental exam. This exam will include a thorough examination of your teeth, gums, jaw and bite, as well as an oral cancer screening and any x-rays that may be required. 

Treatment Plan

Based on your examination and history, a long-term dental treatment plan will be created for you. Your dentist will also dedicate time to answering any questions you may have about your dental health and treatment options. 

Office FAQS

Read the FAQs to learn more about what to expect at Herongate Dental Clinic. 

• What features does your clinic offer?

  Our clinic offers a number of features, including:

  • Convenient Locations & Hours
  • Free On-site Parking
  • Same-Day Appointments
  • Multiple Appointment Bookings for Families
  • Short Wait Times

  Learn More About Our Practice

• How can I book an appointment?

   Please contact our office during our regular business hours to book an appointment at Herongate Dental Clinic,

• How do I cancel or reschedule an appointment?

  To cancel or reschedule an appointment, please call us. Please notify us of any change of plans as soon as you can, so we can offer the space in our schedule to another patient.

• Do you offer appointment reminders?

  In the days before your appointment, you will receive automated phone, text or email appointment reminders from us. If you need to cancel or reschedule an appointment, please call us as soon as possible to let us know.

• Do you provide services in any languages other than English?

  Yes, our office is able to provide dental services in several languages including French, Cantonese, Spanish, Portuguese, Hindi, Punjabi,Tamil, and Vietnamese.

  Please advise us of any languages preferences you have when booking your appointment.

• Does your clinic have on-site parking?

  Yes, free on-site parking is available for all our patients. You can also reach us easily via public transit. 

Insurance & Financing

At Herongate Dental Clinic, we'll help you navigate our options for payment, direct billing to insurance companies and financing so you can focus on getting the dental care you need.

• Direct Billing to Insurance

  For your convenience, we offer direct billing for most insurance plans. We can submit your insurance claim electronically, resulting in faster reimbursement, without the requirement for paper forms and signatures.

  Our administrative team can help you understand your insurance plan better and can also send estimates to your insurance company prior to beginning any major treatments. 

  Please bring your insurance plan information to your appointment.

• Payment Methods

  Any co-pays or amounts not covered by insurance are your responsibility, and must be paid at the time of your appointment.

  We accept payment by cash, cheque, debit or most major credit cards.